Questions
What owners ask about online booking.
Can every service be booked instantly?
No, and it doesn't have to be. You choose which services appear online, and each one is either a request your office confirms, an appointment customers book into a real open window, or a fixed-price service they book at your price.
Where do the available times come from?
From the team and schedule you already run in Everglow: working days, shifts, time off, existing visits, stop limits, service length, service areas and the travel between jobs. There is no separate booking calendar to keep in sync.
Does the customer pay when they book?
No. Nothing is charged online. For fixed-price services the customer sees the price before confirming, and you invoice and get paid the way you already do.
What happens after a customer books?
A confirmed booking becomes a real customer, property, job and assigned visit on your board, marked Booked online in your pipeline, and the customer sees it in their Customer Hub. A request stays a request until your office confirms it.